Before ordering, you complete the questionnaire, watch the how-to video and attend a [30-minute] consultation. You approve a written order summary (size, measurements, style, colour, density, delivery address, price and estimated delivery time). Your order is confirmed once you approve it and we receive payment. We may decline an order if our wigs aren’t suitable for you. [If you have already paid, you get a full refund.]

Your wig is made to the size and measurements on your order summary. Prepare your natural hair as advised on the call. Bulky styles change the fit. We may ask for a video fit check before shipping. Pixie wigs take practice. [We will help you put yours on, free, for X days after delivery. In-person fittings are available at the studio address by appointment for a fee or free].

Our wigs are handmade, so small differences in density, texture and colour are normal. Screens and lighting change how colours look. Your order summary describes what you are buying. Cutting, colouring or restyling the wig yourself or through a third party is at your own risk. Tell us about any allergies or scalp conditions before ordering. If you feel irritation, stop wearing the wig and contact us. Follow our care instructions. Damage from heat, harsh products or incorrect washing isn’t covered.

Prices are in £ (GBP). Payment is due [in full ] when you approve your order summary. Payments are non-refundable once production starts, unless we cancel or cannot deliver.

Production takes about [X weeks] from approval and payment, and we will confirm the delivery time on your order summary. [If we are more than X days late, you may cancel for a full refund]. We cannot guarantee delivery by a particular event date. If you need one, tell us on the call, and we will say in writing whether we can meet it. Give us a correct address and someone to receive the parcel. The wig stays our responsibility until it is delivered to you. If tracking shows “delivered” but you haven’t received it, tell us promptly and we will investigate with the carrier.

Duties, import taxes and fees charged by your country are not in our prices. They are the buyer’s responsibility. [If you refuse to pay these or collect the parcel, it would be returned according to the carrier's terms and conditions.] Please contact us before refusing a parcel or opening a dispute.

Contact us first at [email / WhatsApp]. We reply within [2 business days]. Fit or preference issues: tell us within [7 days] of delivery with photos or video. We are not liable for any changes in preference made after production has started. Faulty or wrongly supplied wigs: if the wig is faulty, not as described, or not what you ordered, you have legal rights under the Consumer Rights Act 2015, and these terms do not limit them. If we send the wrong size, style or colour, we cover all costs and send the right wig [or refund in full.] [Returns must be approved in writing first. The wig must be unaltered, clean, unworn apart from reviewed fittings, and in its original packaging. You pay return shipping unless the error is ours.] [Refunds are issued within [14 days] of us receiving and checking the wig.]

Because each wig is made to your specification, the usual 14-day online cancellation right does not apply once you approve your order summary and we begin production. [We would accept cancellations within 24 hours of payment and before production starts.] To cancel, email [cancellations email]. A cancellation counts once we confirm it in writing, within [2 business days].

If you open a dispute or chargeback before giving us a chance to resolve it, we may share your order summary, consultation records, these terms and our messages with the payment provider. This does not limit your legal rights.

We collect your questionnaire answers, measurements, scalp or allergy information, order summary and messages to assess suitability, make your wig, deliver it and handle complaints. We handle your data under UK GDPR and our Privacy Policy [link]. We may record consultations and will tell you first. We post photos of you or your wig only with your written permission.

Nothing in these terms limits your legal rights, or our liability where the law doesn’t allow it to be limited. These terms are governed by the laws of England and Wales. [If you live in Scotland or Northern Ireland, you may also use the courts there.] We will try to settle disagreements informally first.

☐ My questionnaire answers are accurate and I attended my consultation. ☐ I watched the how-to video. ☐ My order summary is correct, and I understand my wig is made to my specification. ☐ I understand the production time and that delivery dates are not guaranteed. ☐ I will pay customs duties and taxes if they apply to my country. ☐ I will contact [Business name] before opening any payment dispute. ☐ I have read the Returns, Exchange and Refund Policy and these terms.