Terms & Conditions

Security Deposits

A deposit of 30% per person per visit must be paid at the time of booking to secure an appointment. If the deposit fails for whatever reason, we hold the right to cancel your booking if we struggle to reach you or if funds fail within 24 hours. All deposits are non-refundable.

Booking Amendments

We require 7 days to change your appointment, we only accept amendments via email at hello@honeyhand.co.uk.


Cancellations and no shows will result in the loss of your deposit. We hold the right to cancel any pre-booked appointments up to 24 hours notice will be given. These instances are exceptional and would be related to the following reasons:

Staff illness

Staff absence

Unforeseen emergencies

Should in the very unlikely event this should happen, we will endeavour to adjourn your appointment at your earliest convenience. If in this instance you will no longer require your appointment we will issue you back a full refund onto the card you paid with. We will not under any circumstance issue any refunds in the form of cash. To cancel please email hello@honeyhand.co.uk.


We politely request that you arrive on time for your appointment, we understand unexpected events do happen so please give us a courtesy call if you are running late. If you're more than 20 minutes late for your appointment, we may need to rearrange it for an alternative day/time and you may lose your deposit.


We want you to be thrilled with the service you have received at HoneyHand. If you're not satisfied with anything, we are here to help. Although we do not offer refunds on our services, we will gladly rectify any service within one week of your original visit, providing it is not a fault that you may have caused. This service is free and will need to be organised via email or phone call. Please note services CANNOT be refunded. Products/Wigs can only be refunded IF unused and in its original packaging, without the lace being cut. Refunds in this nature will only be considered if presented and returned within 7 days. any further information regarding refunds please email us at hello@honeyhand.co.uk.