FAQs
What happens when I place my order?Thank you for placing your order with HoneyHand! After you have made your purchase you will receive an automated confirmation email which will contain your order details and a confirmation number. Please make sure you use this number in all communications with us regarding your order. Once your order has been customised and shipped, a further email will be sent to you containing your tracking number and dispatch details. This can take between 4-6 weeks (estimated). Please note, after you place your order you will receive an automated confirmation email which may state that your order will take 21 days; this is an error and your order can take up to 6 weeks (estimated) to be customised and dispatched. |
Where is my tracking number?You will only receive a tracking number once your order has been shipped, this can be between or just over 4-6 weeks after your order has been placed.
How long will it take to receive my wig if I place an order today?
Because every wig is customised and made to order, it takes between 4-6 weeks (estimated) for your order to be made and shipped.
After your order has been completed, the arrival time depends on your shipping country and the shipping method you have selected.
We can accommodate for express orders but this would be subject to an additional charge. If you require this service please email hello@honeyhand.co.uk
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Do you ship worldwide?Yes! We are able to ship all over the world. We either use Royal Mail which can take between 7-15 days or DHL express which takes between 3-5 days. |
I have changed my mind, can I cancel/refund my order?Please see our returns policy for all cancellation and refund queries. |
What lace is used for the wigs?Our full lace wigs are made up with medium brown Swiss lace. Our 13*6 wigs and our 613 wigs are made with transparent lace. *this may be subject to change depending on our suppliers
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What hair is used for the wigs?We use 100% virgin hair and Remy hair when specified |
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Can your wigs be worn glueless?
Right now the only guaranteed glueless wig is the “Lewsie” wig. The rest of our wigs can be worn glueless but it would depend entirely on the install.
This may change depending on our suppliers
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What cap size do you use?All of our wigs come in a standard size of 22.5 inches.
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My head is slightly smaller/larger, can your wigs be adjusted to fit me?
Yes, our wigs can most definitely be adjusted during installation. They can be cut to size or bands can be added to make them tighter, it all depends on the person who is installing it for you.
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Are you taking appointments?At the moment we are limited in taking appointments due to the current climate but hope to resume back to business as soon as we can. |
I have seen a wig advertised on your social media pages, but I cannot find it on your website, why is this?If you cannot find a wig we have advertised on our website, it is most likely a custom made order. You can place orders for custom made wigs on our website using our wig customisation request page. |