Delivery & Returns

We proudly ship worldwide from the UK with Royal Mail for domestic and DHL for international orders, bringing our products to you wherever you are. Once your order is dispatched, you’ll receive a confirmation email with tracking details so you can follow your delivery every step of the way. Explore the sections below for everything you need to know about UK delivery, international shipping, and returns.

If you don’t see what you’re looking for, drop us an email at hello@honeyhand.co.uk

UK Delivery

Europe & Rest of The World

Returns & Other

How much does delivery cost

UK standard delivery is £3.49. Orders over £100 ship free.

Free delivery over £100

Yes — all UK orders over £100 qualify for free standard delivery.

Do you offer next day shipping

We currently do not offer next day delivery.

How long does delivery take

Delivery within the UK typically takes 2–3 business days once dispatched.

Where in the UK do you deliver

We deliver across the UK with the exception of BFPO addresses.

Can I collect my order

We don’t currently offer collection services — all orders are shipped directl...

We don’t currently offer collection services — all orders are shipped directly to your address.

How much does delivery cost

Delivery to Europe and the rest of the world is charged at £49.99 (standard D...

Delivery to Europe and the rest of the world is charged at £49.99 (standard DHL shipping).

Customs information

Orders shipped outside of the UK may be subject to customs duties, taxes, or ...

Orders shipped outside of the UK may be subject to customs duties, taxes, or import fees. These charges are set by your local customs office and are the customer’s responsibility.

How long does delivery take

Typical delivery times are 3–6 business days for Europe and up to 7 business ...

Typical delivery times are 3–6 business days for Europe and up to 7 business days worldwide, depending on location and customs clearance.

Delivery exclusions

We are unable to deliver to BFPO addresses. Some regions may also experience ...

We are unable to deliver to BFPO addresses. Some regions may also experience extended delivery times.

Which courier do you use?

We use DHL for the majority of international orders, providing reliable servi...

We use DHL for the majority of international orders, providing reliable service and full tracking from dispatch to delivery.

How will I know my order has shipped?

You’ll receive a dispatch email with DHL tracking details once your order lea...

You’ll receive a dispatch email with DHL tracking details once your order leaves us.

Can I return or exchange my wig

Because each wig is handcrafted to order, we’re unable to accept returns or e...

Because each wig is handcrafted to order, we’re unable to accept returns or exchanges unless the item meets the conditions in our Refund Policy.

How can I be sure about the quality

Each wig is made with great care, precision, and attention to detail, so you ...

Each wig is made with great care, precision, and attention to detail, so you can feel confident in your purchase.

My order didn’t arrive on time

Occasionally, delays may occur due to customs checks or courier issues. Use y...

Occasionally, delays may occur due to customs checks or courier issues. Use your DHL tracking link for updates or contact us if you need further support.

Can I cancel or change my order after placing it?

As each wig is made to order, changes or cancellations may only be possible w...

As each wig is made to order, changes or cancellations may only be possible within a very short timeframe. Please contact us as soon as possible if you need adjustments.

What if my order is lost or damaged in transit?

All shipments are tracked and insured with DHL. If your parcel is lost or arr...

All shipments are tracked and insured with DHL. If your parcel is lost or arrives damaged, please contact us immediately so we can resolve the issue.

Do you accept returns for accessories or other products?

Returns policies may differ for non-custom items such as accessories — please...

Returns policies may differ for non-custom items such as accessories — please check the product page or contact us for details.