Terms and conditions

Security Deposits

A deposit of £30 per person per visit must be paid at the time of booking to secure an appointment. If the deposit fails for whatever reason, we hold the right to cancel your booking if we struggle to reach you or if funds fail within 24 hours. All deposits are non-refundable.

Booking Amendments

We require 72 hours to change your appointment, we only accept amendments via phone call 0208 534 1450. Tuesday amendments needs to be done before 6pm on Saturdays (please view opening hours).

Cancellations

Cancellations and no shows will result in the loss of your deposit. We hold the right to cancel any pre-booked appointments up to 24 hours notice will be given. These instances are exceptional and would be related to the following reasons:

Staff illness

Staff absence

unforeseen emergencies

Should in the very unlikely event this should happen, we will endeavour to adjourn your appointment at your earliest convenience. If in this instance you will no longer require your appointment we will issue you back a full refund onto the card you paid with. We will not under any circumstance issue any refunds in the form of cash. To cancel please email hello@honeyhand.co.uk or call us on 0208 534 1450.

 

Lateness

We politely request that you arrive on time for your appointment, we understand unexpected events do happen so please give us a courtesy call to inform the team. If you're more than 20 minutes late for your appointment, we may need to rearrange it for an alternative day/time and you may lose your deposit.

 

Refunds

We want you to be thrilled with the service you have received at HoneyHand. If you're not satisfied with anything, we are here to help. Although we do not offer refunds on our services, we will gladly rectify any service within one week of your original visit, providing it is not a fault that you may have caused. This service is free and will need to be organised via email or phone call. Please note services CANNOT be refunded. Products can only be refunded IF unused and in its original packaging. Refunds in this nature will only be considered if presented and returned within 7 days. any further information regarding refunds please email us at hello@honeyhand.co.uk.

 

Requesting a particular member of HoneyHand

Our salon structure is set up to give you the best possible results. Usually more than one team member will be working on your hair. Clients are asked to respect this structure and not request a particular team member.

 

Requesting Hannah

Although Hannah is the face of HoneyHand all of her staff are trained to the highest of standards. She takes great pride in HoneyHand and does not allow a team member that she has no confidence in, in participating the make up of your hair. We will try an endeavour your request but want to make it absolutely clear this is not guaranteed and at times may not be possible.On the occasion of bridal appointments Hannah will beyond any doubt be the stylist.

 

Hair colouring services

If you are interested in colouring your virgin bundles, we operate a 7 working day colouring service. You will need to drop-in or send your hair via recorded delivery to our salon. Please include the name of the colour you wish send samples/pictures, your contact details, appointment information (if you have an appointment booked). We will dye your hair and get it as close as possible as requested, we will not be responsible for your bundles if we are unable to go to your requested colour if it is down to poor quality/blended/pre dyed hair.

 

Loyalty Cards

We love our loyal customers, we want to reward you with discounted services and on your 10th VISIT a free service. Please note the free service awarded will depend on your previous services, for example if you had 9 full sew in weaves this will be your free service. We will not offer you a service of higher value such as a frontal wig if you have had sew-ins. If you have had a mixture of services, we will reward you with the service with the service you had the most or least value. We will not discount a service of higher value to go toward your free visit. A stamp will be given each time £70 or more has been spent. Your stamp must correspond with what is in our diary. All loyalty card are subject to an expiry date.

 

Payment

We are only accepting cash at the moment. Please come prepared.

 

Hair for appointments

We DO NOT supply hair bundles as part of any service, we sell a variety of bundles in the salon but please check in advance. We do not reserve closures/frontal units for future appointments as we operate first come first serve. You may purchase online and have this posted to your address ahead of your appointment.

 

Delivery

Please allow 7-10 working days delivery from the point of receiving a dispatched notification. We will supply you with tracking information. We can not be held responsible for your package once it has been dispatched but we will endeavour to assist you in tracking your item. We use Royal mail as standard, we are able to use DHL at your request but this will incur further fees.